Terms of service

Terms of Service

Last updated: August 5, 2026

Overview

This website and online store are operated by Haptix Labs LLC. Throughout this website, the terms “Haptix Labs,” “we,” “us,” and “our” refer to Haptix Labs LLC.

Haptix Labs provides this website, including its information, content, features, tools, products, and related services, subject to your acceptance of these Terms of Service. The website, online store, products, features, and related services are collectively referred to as the “Services.”

Our online store is hosted by Shopify, which provides the e-commerce platform that enables us to offer products and Services to you.

Please read these Terms of Service carefully. They contain important information about your legal rights, including warranty disclaimers, limitations of liability, and rules governing disputes.

By accessing or using the Services or purchasing a product from us, you agree to these Terms of Service and the policies incorporated into them, including our:

If you do not agree to these Terms or the incorporated policies, you should not access or use the Services.

Nothing in these Terms excludes, restricts, or overrides consumer rights that cannot legally be waived or limited.

Section 1 — Access, Eligibility, and Accounts

By using the Services or placing an order, you represent that you are at least the age of majority in your state, province, or country of residence and are legally capable of entering into a binding agreement.

If you permit a minor dependent to access or use the Services through a device or account you own or manage, you accept responsibility for supervising that use. Product use by minors must comply with all product instructions, warnings, and applicable age recommendations and should occur under appropriate adult supervision.

To create an account or purchase a product, you may be asked to provide information including your name, email address, billing information, payment information, and shipping address. You represent that the information you provide is accurate, current, and complete and that you have the right to provide it.

You are responsible for maintaining the confidentiality and security of your account credentials and for activity conducted through your account. You may not transfer, sell, assign, or license your account to another person.

Contact support@haptixlabs.com promptly if you believe your account has been accessed without authorization.

We reserve the right to refuse service, suspend accounts, or restrict access when reasonably necessary to prevent fraud, unlawful activity, security threats, violations of these Terms, or harm to Haptix Labs, our customers, or others.

Section 2 — Products and General Wellness Disclaimer

We make reasonable efforts to display and describe our products accurately. However, colors, dimensions, materials, finishes, packaging, and other visual details may appear differently depending on your screen, device, lighting, or display settings. Minor variations may occur between product versions or production batches.

We may update product features, specifications, packaging, pricing, or availability. Changes will not materially alter a confirmed order without providing any notice, consent, or remedy required by applicable law.

Haptix products are intended to support general wellness, relaxation, focus, sleep preparation, breathing exercises, and stress management. They are not intended to diagnose, treat, cure, or prevent any disease, disorder, or medical condition and are not a substitute for professional medical advice, diagnosis, or treatment.

Website content, product guides, articles, testimonials, and other materials provided through the Services are for general informational and wellness purposes only. They should not be interpreted as medical advice.

Individual experiences and results may vary. We do not guarantee that a product will produce a particular physical, emotional, behavioral, wellness, focus, relaxation, or sleep-related result.

You are responsible for reviewing and following all product instructions, safety information, warnings, and care guidance. Consult a qualified healthcare professional before using a product if you have a medical condition, receive medical treatment, use an implanted or wearable medical device, are pregnant, or have concerns about whether the product is appropriate for you.

Stop using the product and seek appropriate professional advice if you experience persistent discomfort, irritation, pain, or another unexpected reaction.

Haptix products and Services are not intended for emergency use. If you believe you are experiencing a medical or mental-health emergency, contact local emergency services or an appropriate qualified professional immediately.

Section 3 — Orders and Order Acceptance

Submitting an order constitutes an offer to purchase the selected products. We may accept, reject, limit, or cancel an order for reasons including product availability, suspected fraud, pricing or listing errors, payment issues, shipping restrictions, or suspected unauthorized resale.

An automated order confirmation acknowledges that we received your order but does not necessarily mean that the order has been finally accepted. We accept an order when we approve the transaction and begin fulfilling it.

If we reject or cancel an order, we will attempt to notify you using the contact information associated with the order. If payment has been collected for an order we cancel, we will issue a full refund for the canceled items and any associated charges collected by us.

Please review your order carefully before submitting it. We may be unable to modify or cancel an order after it enters processing or shipment.

Products purchased through our consumer store are intended for personal or household use unless we expressly agree otherwise in writing. You may not purchase products for unauthorized resale, export, or commercial distribution.

We may limit or cancel quantities that appear to have been ordered by resellers, distributors, or other unauthorized commercial purchasers.

Section 4 — Preorders and Cancellations

Some products may be offered for preorder before they are ready to ship. Estimated preorder shipping dates are estimates and may change due to manufacturing, supply-chain, quality-control, carrier, or other operational circumstances.

You may cancel a preorder for a full refund at any time before it ships. Cancellation requests must be sent to support@haptixlabs.com and include the applicable order number.

If a preorder is delayed beyond its original estimated shipping timeframe, we will provide an updated estimate when reasonably possible. Where required by law, you may choose to accept the delay or cancel the affected unshipped order for a full refund.

Once an order ships, it can no longer be canceled, but it may qualify for return under our Return and Refund Policy.

Additional cancellation terms are available in our Purchase Options Cancellation Policy.

Haptix Labs does not currently offer subscription or try-before-you-buy purchase options. Our 120-day return policy is a satisfaction-based return policy, not a try-before-you-buy program, and payment is collected when the order is placed.

Section 5 — Prices, Payments, Taxes, and Billing

Prices, discounts, and promotions may change without notice. The price charged for a product will be the price displayed when the order is submitted, subject to correction of obvious pricing or listing errors.

Unless stated otherwise, displayed prices may not include applicable taxes, shipping charges, customs duties, import taxes, brokerage fees, or other government-imposed charges. Charges collected by Haptix Labs will be displayed during checkout before you complete your purchase.

Promotions may be subject to separate eligibility requirements, expiration dates, exclusions, and other terms. If specific promotional terms conflict with these Terms, the specific promotional terms will control for that promotion.

You agree to provide current, complete, and accurate billing, payment, shipping, and account information. You authorize Haptix Labs and its payment providers to charge the selected payment method for the total amount displayed at checkout.

You represent that you are authorized to use the payment method provided. If payment cannot be authorized or completed, we may delay, suspend, or cancel the order.

If an HSA or FSA payment option is available, acceptance of that payment method does not guarantee that a purchase qualifies for reimbursement or favorable tax treatment under your specific plan. Eligibility rules may vary by plan and customer circumstances. You are responsible for confirming eligibility with your plan administrator and retaining any documentation required by your plan. Haptix Labs does not provide tax, legal, or benefits advice.

Section 6 — Shipping and Delivery

Orders are generally processed and shipped according to the timeframes stated in our Shipping Policy. Processing, preorder, shipping, and delivery dates are estimates unless expressly identified as guaranteed.

If we cannot ship an order within the stated or agreed timeframe, we will provide notice and any option to consent to the delay or cancel the unshipped order required by applicable law.

We are not responsible for delays caused by carriers, customs processing, severe weather, natural disasters, supply interruptions, labor disruptions, government actions, incorrect customer information, or other circumstances outside our reasonable control. This does not limit obligations that applicable law places on us as the seller.

You are responsible for providing a complete and accurate shipping address. Additional shipping costs caused by an incorrect or incomplete address, an unclaimed package, refusal of delivery, or a customer-requested change may be charged to you where permitted by law.

International customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country, carrier, or customs authority unless checkout expressly states that those charges are included.

For completed international deliveries, original international shipping charges are non-refundable in connection with voluntary or satisfaction-based returns, except where required by applicable law.

Shipping methods, estimated delivery times, tracking information, address requirements, international charges, and lost-package procedures are described in our Shipping Policy.

If an order appears to be lost, arrives damaged, is defective, or contains an incorrect product, contact support@haptixlabs.com promptly.

Section 7 — Returns, Refunds, and Exchanges

Eligible purchases are covered by our 120-day Return and Refund Policy.

Products may be reasonably tried during the return period, but return eligibility remains subject to product condition, required components, return authorization, applicable shipping costs, and the other requirements stated in the policy.

Customers are generally responsible for return shipping costs for satisfaction-based or change-of-mind returns. Haptix Labs will cover reasonable return shipping costs for products confirmed to be defective, damaged, or incorrect.

Approved refunds will be issued to the original payment method, subject to permitted deductions and applicable law.

Complete eligibility requirements, exclusions, international shipping terms, refund timing, and European Union and United Kingdom cancellation rights are provided in our Return and Refund Policy.

Nothing in these Terms or our voluntary return policy limits any mandatory rights you may have regarding defective, damaged, incorrectly supplied, or misdescribed products.

Section 8 — Intellectual Property

The Services and their content—including the Haptix name, Haptix Labs name, logos, product names, product designs, product images, photographs, videos, graphics, text, instructions, software, page layouts, trademarks, and other materials—are owned by or licensed to Haptix Labs LLC and are protected by applicable intellectual-property laws.

These Terms grant you a limited, revocable, nonexclusive, nontransferable right to access and use the Services for lawful personal and non-commercial purposes.

Except as expressly permitted by these Terms or applicable law, you may not reproduce, distribute, modify, republish, publicly display, publicly perform, download, store, transmit, reverse engineer, create derivative works from, or commercially exploit any portion of the Services without prior written permission from Haptix Labs LLC or the applicable rights holder.

Nothing in these Terms transfers ownership of or grants a license under any patent, trademark, copyright, trade secret, trade dress, or other intellectual property except for the limited right to access and use the Services as expressly provided.

“Haptix,” “Haptix Labs,” associated logos, product names, product designs, and slogans are trademarks or other intellectual property of Haptix Labs LLC or its licensors. Shopify’s names, logos, and related marks are the property of Shopify. Other trademarks appearing through the Services belong to their respective owners.

All rights not expressly granted are reserved.

Section 9 — Optional and Third-Party Tools

We may provide access to applications, payment services, financing options, analytics tools, or other features supplied by third parties.

We do not necessarily monitor or control third-party tools. Access to these tools may be provided on an “as is” and “as available” basis, subject to any rights that cannot legally be excluded.

Your use of an optional third-party tool is at your discretion and may be governed by the provider’s separate terms and privacy policy. You should review those terms before using the tool.

Future features, tools, or resources added to the Services will also be subject to these Terms unless expressly stated otherwise.

Section 10 — Third-Party Links

The Services may contain links to websites, content, products, or services provided by third parties. We do not control and are not responsible for the content, availability, security, privacy practices, policies, or conduct of third-party websites.

A link does not necessarily imply that Haptix Labs endorses, sponsors, or is affiliated with the third party.

If you leave the Services to access a third-party website, your use of that website is governed by the third party’s terms and policies.

To the extent permitted by law, Haptix Labs is not responsible for losses arising solely from your use of an independent third-party website or service. Questions concerning a third party’s products, services, or practices should be directed to that third party.

Section 11 — Relationship With Shopify

Our online store is hosted by Shopify, which provides the e-commerce platform that enables us to offer products and Services to you.

Purchases through our store are transactions between you and Haptix Labs LLC. Haptix Labs LLC, rather than Shopify, is the seller responsible for the products, order fulfillment, returns, refunds, and customer support associated with those purchases.

To the fullest extent permitted by applicable law, Shopify and its affiliates are not responsible for injury, damage, loss, or disputes arising solely from products purchased from Haptix Labs LLC or our performance of a sales transaction.

Nothing in this section limits any independent responsibility Shopify may have under applicable law or under a separate agreement directly between you and Shopify.

Section 12 — Privacy

Personal information collected through the Services is handled according to our Privacy Policy.

Certain information may also be collected or processed by Shopify under Shopify’s Privacy Policy.

Because Shopify hosts the Services, information submitted through our store may be transmitted to Shopify and to service providers that assist with payments, fraud prevention, order processing, analytics, marketing, customer support, fulfillment, and shipping.

Please review the applicable privacy policies to understand how personal information is collected, used, disclosed, and protected.

Section 13 — Feedback, Reviews, and Submissions

If you voluntarily submit a review, testimonial, idea, suggestion, proposal, photograph, video, comment, or other content to Haptix Labs (“Feedback”), you grant Haptix Labs LLC a nonexclusive, worldwide, perpetual, sublicensable, transferable, royalty-free license to use, reproduce, adapt, publish, translate, distribute, display, and otherwise use that Feedback for lawful business and promotional purposes.

This license does not transfer ownership of your Feedback to Haptix Labs. To the extent permitted by law, it allows us to resize, format, excerpt, or adapt Feedback for different media while preserving its overall meaning.

You represent that:

  • You own the Feedback or have the rights necessary to submit it.
  • The Feedback does not infringe another person’s intellectual-property, privacy, publicity, contractual, or other rights.
  • The Feedback accurately reflects your experience and is not false or misleading.
  • You have disclosed any compensation, free product, discount, affiliate relationship, or other incentive connected to the Feedback.
  • The Feedback does not contain unlawful, abusive, defamatory, obscene, fraudulent, or malicious content.
  • The Feedback does not contain viruses, malware, or harmful code.

We are not required to keep Feedback confidential, compensate you for Feedback, publish it, or respond to it unless we separately agree in writing.

We may monitor, decline, edit, or remove Feedback that violates these Terms, applicable law, or platform rules. We will not materially alter a customer’s stated opinion in a misleading manner.

You may not use a false identity or otherwise mislead us or other users about the source of Feedback. You remain responsible for content you submit.

Section 14 — Errors, Inaccuracies, and Omissions

Information presented through the Services may occasionally contain typographical errors, inaccuracies, or omissions involving product descriptions, specifications, pricing, promotions, availability, shipping charges, or delivery estimates.

We may correct errors and update information when discovered. If an error materially affects an order you submitted, we may contact you for confirmation or cancel the affected portion of the order and issue an appropriate refund.

Nothing in this section permits us to make a material, undisclosed change to an accepted order or limits any right available under applicable consumer-protection law.

Section 15 — Prohibited Uses

You may access and use the Services only for lawful purposes.

You may not use the Services to:

  • Violate applicable international, federal, state, provincial, or local law.
  • Infringe our intellectual-property rights or another person’s rights.
  • Harass, threaten, abuse, defame, intimidate, discriminate against, or harm another person.
  • Submit false, fraudulent, deceptive, or misleading information.
  • Impersonate another person or organization.
  • Transmit spam, unauthorized advertising, chain letters, or similar solicitations.
  • Upload or transmit viruses, malware, or other harmful code.
  • Collect, track, or misuse another person’s personal information.
  • Scrape, crawl, spider, phish, pharm, pretext, or otherwise extract information from the Services without authorization, except for standard search-engine indexing or activity permitted by applicable law.
  • Interfere with or circumvent security, authentication, access-control, or usage-limitation features.
  • Reproduce, duplicate, sell, resell, or commercially exploit any part of the Services without authorization.
  • Engage in conduct that restricts another person’s lawful use of the Services or exposes Haptix Labs, Shopify, our customers, or others to harm or liability.

We may suspend or restrict access to the Services if we reasonably believe you have violated these Terms.

Section 16 — Suspension and Termination

We may suspend or terminate your access to all or part of the Services if you materially violate these Terms, misuse the Services, engage in fraudulent or unlawful conduct, create a security threat, or create a material risk of harm or legal exposure.

You may stop using the Services at any time.

Suspension or termination of website access does not eliminate obligations, payments, refunds, consumer rights, or claims that arose before termination. It also does not automatically cancel an accepted order unless we notify you and provide any refund or remedy required by law.

Provisions that should reasonably survive termination—including provisions concerning intellectual property, Feedback, disclaimers, limitations of liability, indemnification, governing law, and outstanding payment obligations—will remain effective.

Section 17 — Disclaimer of Warranties

Information provided through the Services is offered for general informational purposes. We make reasonable efforts to maintain accurate and available Services, but we do not guarantee that all information will always be complete, current, uninterrupted, secure, or error-free.

EXCEPT FOR OUR 120-DAY RETURN POLICY, ANY EXPRESS WRITTEN PRODUCT WARRANTY OR GUARANTEE WE PROVIDE, AND RIGHTS THAT CANNOT LEGALLY BE EXCLUDED, THE SERVICES AND PRODUCTS OFFERED THROUGH THEM ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, HAPTIX LABS LLC DISCLAIMS IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE WEBSITE WILL ALWAYS BE AVAILABLE, UNINTERRUPTED, TIMELY, SECURE, OR FREE FROM ERRORS OR HARMFUL COMPONENTS.

Some jurisdictions do not allow certain warranty exclusions. In those jurisdictions, these exclusions apply only to the maximum extent permitted by law.

Nothing in these Terms excludes or limits:

  • Our 120-day Return and Refund Policy.
  • An express written warranty or guarantee provided with a product.
  • Mandatory legal guarantees or implied warranties.
  • Rights concerning defective, unsafe, damaged, misdescribed, or incorrectly supplied products.
  • Any other consumer right that cannot lawfully be excluded or limited.

Section 18 — Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, HAPTIX LABS LLC AND ITS MEMBERS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, OR REPLACEMENT COSTS, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICES.

THIS LIMITATION APPLIES REGARDLESS OF WHETHER A CLAIM IS BASED ON CONTRACT, WARRANTY, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANOTHER LEGAL THEORY AND REGARDLESS OF WHETHER WE WERE ADVISED THAT THE DAMAGES WERE POSSIBLE.

Some jurisdictions do not permit certain exclusions or limitations. Where an exclusion or limitation is prohibited, liability will be limited only to the maximum extent permitted by applicable law.

Nothing in these Terms excludes or limits liability for:

  • Death or personal injury where liability cannot legally be excluded.
  • Fraud or fraudulent misrepresentation.
  • Willful misconduct or gross negligence where applicable law prohibits limitation.
  • Mandatory product-liability obligations.
  • Breach of a nonwaivable consumer right.
  • Any other liability that cannot lawfully be excluded or limited.

Section 19 — Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Haptix Labs LLC, Shopify, and their respective affiliates, officers, directors, employees, agents, contractors, licensors, and service providers from third-party claims, losses, damages, liabilities, and reasonable legal expenses arising from:

  • Your material breach of these Terms or an incorporated policy.
  • Your unlawful or unauthorized use of the Services.
  • Your violation of applicable law.
  • Your infringement or violation of another person’s rights.
  • Feedback or other content you submit through the Services.

This section does not require a consumer to indemnify us for our own negligence, misconduct, breach, defective product, or violation of law.

We will provide reasonable notice of an indemnifiable claim. A delay in notice will not relieve you of an obligation unless it materially prejudices your ability to respond.

We may control the defense and settlement of a covered claim, but we will not agree to a settlement that imposes a nonmonetary obligation or admission of wrongdoing on you without your reasonable consent. You agree to provide reasonable cooperation in the defense.

Section 20 — Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed if necessary.

The remaining provisions will continue in full force and effect.

Section 21 — Waiver and Entire Agreement

Our failure to exercise or enforce a right or provision under these Terms does not waive that right or provision.

These Terms, together with the policies, product-specific terms, and operating rules incorporated into them, constitute the agreement between you and Haptix Labs LLC concerning your use of the Services.

Product-specific warranties, promotional terms, or written agreements may supplement these Terms. If specific terms conflict with these Terms, the more specific terms will control for the applicable product, promotion, or transaction, except where prohibited by law.

These Terms do not override representations, warranties, disclosures, or obligations that applicable law requires us to honor.

Section 22 — Assignment

You may not assign, delegate, or transfer these Terms or your rights or obligations under them without our prior written consent, except where applicable law permits otherwise.

We may assign or transfer these Terms and related rights and obligations in connection with a merger, acquisition, financing, reorganization, sale of assets, or other lawful business transaction.

Any assignment by Haptix Labs will not reduce mandatory consumer rights or eliminate obligations relating to orders placed before the assignment.

Section 23 — Governing Law and Jurisdiction

These Terms and any separate agreement through which Haptix Labs provides the Services are governed by the laws of the State of Michigan, without regard to conflict-of-law principles.

To the extent permitted by applicable law, you and Haptix Labs LLC consent to the jurisdiction and venue of the state and federal courts located in or serving Oakland County, Michigan.

If you reside in a jurisdiction with mandatory consumer protections, this section does not deprive you of the benefit of those protections or of any right to bring a claim in another court or forum that cannot legally be waived.

Section 24 — Headings

Section titles and headings are included for convenience and organization only. They do not limit or otherwise affect the meaning of any provision.

Section 25 — Changes to These Terms

You may review the current version of these Terms of Service on this page.

We may update these Terms by posting a revised version on our website and updating the “Last updated” date. If required by applicable law, we will provide additional notice or obtain consent before material changes take effect.

Unless expressly stated otherwise, changes apply prospectively. The terms in effect when an order was placed will generally continue to govern that transaction unless a change is required by law or you agree otherwise.

Your continued use of the Services after revised Terms become effective constitutes acceptance of the revised Terms for future use of the Services, to the extent permitted by applicable law.

Section 26 — Contact Information

Questions about these Terms of Service may be sent to:

Haptix Labs LLC
14480 Borgman Street
Oak Park, Michigan 48237
United States

Email: support@haptixlabs.com
Website: https://haptixlabs.com

This business address is provided for legal and business correspondence. It is not a return address. Do not send products to this address unless Haptix Labs has specifically instructed you to do so.