Return and Refund Policy

Last updated: August 4, 2026

120-Day Return Policy

We offer a 120-day return policy, which means you have 120 days after receiving your order to request a return.

Our products may be reasonably tried during the return period. To be eligible for a return, the product must be clean and free from damage caused by misuse, abuse, accidents, unauthorized modifications, or improper care. All devices, charging cables, accessories, and other components included with the order must be returned. Please include the original packaging when reasonably possible.

You will also need your receipt, order number, or other proof of purchase.

This return policy is in addition to, and does not limit, any rights you may have under applicable consumer-protection laws.

Starting a Return

To request a return, contact us at support@haptixlabs.com and include your order number.

If your return request is accepted, we will provide return instructions and the address to which your package must be sent. When applicable, we may also provide a prepaid return shipping label.

Approved returns must be shipped within 14 calendar days after return authorization unless we provide a different deadline in writing. Items sent back without first requesting a return may not be accepted.

Return Shipping and International Charges

Customers are responsible for return shipping costs for satisfaction-based or change-of-mind returns. If Haptix Labs provides a prepaid return shipping label for this type of return, the label cost will be deducted from the refund.

Haptix Labs will cover reasonable return shipping costs when the product is defective, arrives damaged, or is not the product ordered.

Except where required by applicable law, original international shipping charges are non-refundable. Customs duties, import taxes, brokerage fees, and similar charges paid directly to carriers, customs authorities, or other third parties are also non-refundable by Haptix Labs. We cannot refund charges that were not collected by Haptix Labs.

When arranging your own return shipment, we recommend using a trackable shipping service and retaining your proof of shipment until your return has been completed.

Damaged, Defective, or Incorrect Products

Please inspect your order when it arrives. If the product is defective, damaged, or incorrect, contact us as soon as possible at support@haptixlabs.com so we can evaluate the issue and make it right.

Please include your order number, a description of the issue, and photographs or video when appropriate. Keep the product and its packaging until we provide further instructions.

If we confirm that the product is defective, damaged, or incorrect, we will provide an appropriate remedy, which may include a replacement, repair, or refund, as required by applicable law. Haptix Labs will cover reasonable return shipping costs for confirmed damaged, defective, or incorrect products.

Non-Returnable Items

The following items are not eligible for voluntary returns:

• Gift cards
• Personalized or custom-made products
• Products clearly identified as “final sale” before purchase
• Products damaged through misuse, abuse, accidents, unauthorized modification, or improper care
• Products missing essential devices or components

Final-sale and other voluntary-return restrictions do not limit any rights you may have when a product is defective, damaged, incorrectly supplied, or otherwise covered by applicable law.

Please contact us at support@haptixlabs.com if you have questions about whether a particular item is eligible for return.

Exchanges

The fastest way to receive a different product is to return the product you currently have and, once the return is accepted, place a separate order for the replacement product.

If you received a damaged, defective, or incorrect product, contact us before placing another order so we can determine the appropriate remedy.

European Union and United Kingdom Cancellation Rights

If your order is delivered to a consumer in the European Union or the United Kingdom, you may have a statutory right to cancel an eligible online purchase without providing a reason.

You must notify us of your decision to cancel within 14 days after receiving the goods. After notifying us, you must return the goods within the period required by applicable law, generally within an additional 14 days.

You may inspect and handle the product only as reasonably necessary to determine its nature, characteristics, and function, similar to how you would inspect a product in a store. Where permitted by law, we may reduce the refund to reflect diminished value caused by handling beyond what was reasonably necessary.

For a qualifying statutory cancellation, we will refund the amount paid for the returned product and the cost of our least expensive standard outbound delivery option. Additional amounts paid for expedited, premium, or other optional delivery methods are not refundable unless required by law.

Customers are generally responsible for direct return shipping costs for a statutory change-of-mind cancellation, provided they were properly informed of those costs before purchase. Haptix Labs is responsible for reasonable return costs for defective or incorrectly supplied products where required by law.

We may withhold the refund until we receive the returned goods or receive acceptable proof that they have been sent back, as permitted by applicable law.

Certain products may be excluded from statutory cancellation rights, including personalized products and other categories specified by applicable law. Nothing in this section limits any mandatory consumer rights.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Refunds are based on the amount actually paid for the returned product after discounts and are subject to any deductions permitted under this policy or applicable law.

Where permitted, deductions may include:

• The cost of a prepaid return label
• Non-refundable original international shipping charges
• Loss in value caused by damage, missing components, or handling beyond what is reasonably necessary
• Other deductions expressly permitted by applicable law

Your bank, credit-card company, or payment provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since we approved your refund, contact us at support@haptixlabs.com.

Contact Us

For questions about returns, exchanges, or refunds, contact:

Haptix Labs LLC
Email: support@haptixlabs.com