Purchase Options Cancellation Policy

Last updated: August 4, 2026

Standard Order Cancellations

To request cancellation of a standard order, contact support@haptixlabs.com as soon as possible and include your order number.

Orders are typically processed within 1–2 business days. Because processing may begin shortly after an order is placed, we cannot guarantee that a cancellation or modification request can be completed.

A cancellation is not confirmed until Haptix Labs provides written confirmation. If your order has already entered shipment and can no longer be canceled, it may be eligible for return under our Return and Refund Policy.

Preorder Cancellations

Some Haptix products may be offered for preorder before they are ready to ship. The estimated shipping timeframe will be displayed on the product page, communicated during checkout, or included in your order confirmation.

You may cancel a preorder for a full refund at any time before it ships. To request cancellation, contact support@haptixlabs.com and include your order number.

Once a preorder has shipped, it can no longer be canceled. However, it may be eligible for return under our Return and Refund Policy.

Preorder Delays

Preorder shipping dates are estimates and may change due to manufacturing, supply-chain, quality-control, carrier, or other operational circumstances.

If a preorder is delayed beyond its original estimated shipping timeframe, we will provide an updated estimate when reasonably possible. You may choose to accept the updated timeframe or cancel the affected unshipped preorder for a full refund.

Nothing in this section limits any cancellation or refund rights provided by applicable law.

Cancellation Refunds

When an eligible order is successfully canceled before shipment, we will refund the full amount paid to Haptix Labs for the canceled items, including any associated outbound shipping charges and applicable taxes collected by us.

Cancellation refunds will be issued to the original payment method promptly and within the period required by applicable law. We generally initiate approved refunds within 10 business days.

Your bank, credit-card company, or payment provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since we confirmed your refund, contact support@haptixlabs.com.

Subscriptions and Try-Before-You-Buy Options

Haptix Labs does not currently offer subscription or try-before-you-buy purchase options.

Our 120-day return policy is a satisfaction-based return policy, not a try-before-you-buy program. Payment is collected when the order is placed. Please review our Return and Refund Policy for eligibility requirements and return instructions.

If Haptix Labs introduces a subscription or another purchase option in the future, the applicable cancellation terms will be disclosed before purchase and this policy will be updated accordingly.

Consumer Rights

Nothing in this policy excludes, restricts, or overrides cancellation, refund, or other consumer rights that cannot legally be waived or limited.

Contact Us

For questions or cancellation requests, contact:

Haptix Labs LLC
Email: support@haptixlabs.com