Cancellation policy

Purchase Options Cancellation Policy

Some Haptix products may be available for preorder before they are ready to ship. The estimated shipping timeframe will be displayed on the product page or communicated at checkout.

You may cancel a preorder for a full refund at any time before it has shipped. To request cancellation, contact Haptix Labs using the contact information provided on our website and include your order number.

If your order is delayed beyond the original estimated shipping timeframe, we will notify you and provide an updated estimate. You may continue with the preorder or cancel it for a full refund.

Once an order has shipped, it can no longer be canceled. However, it may be eligible for return under our Return and Refund Policy.

Haptix Labs does not currently offer subscriptions or try-before-you-buy purchase options.

This is cleaner and more accurate for Haptix than leaving Shopify’s unused subscription and try-before-you-buy language in place.