Privacy Policy

Last updated: August 5, 2026

About This Privacy Policy

Haptix Labs LLC (“Haptix Labs,” “we,” “us,” or “our”) operates the Haptix Labs website and online store, including the information, content, features, tools, products, and related services available through them (collectively, the “Services”).

Our store is hosted by Shopify, which provides the e-commerce platform that enables us to offer the Services.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you:

• Visit or use our website or Services.
• Create or use an account.
• Purchase, return, exchange, or cancel a product.
• Subscribe to marketing communications.
• Submit a review, testimonial, photograph, video, or other content.
• Contact or otherwise communicate with us.

If this Privacy Policy conflicts with our Terms of Service regarding the collection, use, or disclosure of personal information, this Privacy Policy controls for that matter.

Personal Information

“Personal information” means information that identifies, describes, relates to, or can reasonably be linked with an individual or household. It does not include information that has been lawfully made public or information that has been aggregated or de-identified so it cannot reasonably be linked to an individual.

The personal information we collect depends on how you interact with the Services, the features you use, and where you live.

Personal Information We Collect

We may collect the following categories of personal information:

Contact and Identification Information

This may include your:

• Name
• Email address
• Telephone number, if you choose to provide one during checkout or support communications
• Billing address
• Shipping address
• Other delivery or contact information

Account Information

This may include:

• Account username or email address
• Authentication credentials or identifiers
• Account preferences and settings
• Saved addresses
• Communication preferences

Order and Commercial Information

This may include:

• Products viewed or purchased
• Cart activity
• Order history
• Preorders
• Returns, refunds, exchanges, and cancellations
• Discounts or promotional offers used
• Shipping and delivery information
• Customer-support history

Payment and Transaction Information

Payment information is generally collected and processed by Shopify and our payment providers. This may include:

• Payment method
• Billing details
• Payment-card or financial-account information
• Transaction amount
• Payment authorization and confirmation
• Refund information

Haptix Labs generally does not directly store complete payment-card numbers.

Communications and Customer-Support Information

This may include information you provide when you:

• Contact customer support
• Submit a question or complaint
• Request a cancellation, return, or refund
• Respond to a survey
• Communicate with us by email, form, or another channel

Because Haptix products relate to general wellness, you may voluntarily provide information about your experience or health circumstances when seeking support. Please do not provide detailed medical information unless it is reasonably necessary for us to address your request.

We do not use voluntarily submitted health-related information for targeted advertising or to infer sensitive characteristics about you.

Reviews, Testimonials, and User-Submitted Content

This may include:

• Reviews and ratings
• Testimonials
• Photographs or videos
• Social-media usernames
• Comments, feedback, and other content you submit
• Information concerning incentives, free products, discounts, or affiliate relationships connected with a submission

Information you choose to publish publicly may be visible to other users and may be copied or used outside our control.

Device, Network, and Usage Information

This may include:

• IP address
• Browser and device type
• Operating system
• Device identifiers
• Network information
• Approximate location derived from an IP address
• Referring and exit pages
• Pages and products viewed
• Links clicked
• Dates, times, and duration of visits
• Cart and checkout activity
• Cookie and similar technology identifiers
• Interactions with marketing messages and advertisements

Inferences

We may draw limited inferences from other information, such as likely product interests, preferences, or purchasing tendencies, to personalize the Services, recommend products, or measure marketing effectiveness.

Sensitive Personal Information

Depending on applicable law, certain payment credentials, account credentials, precise location information, or health-related information may be considered sensitive personal information.

We do not intentionally collect precise geolocation through the website, and we do not use sensitive personal information to infer characteristics about you or for targeted advertising. We use sensitive personal information only as reasonably necessary to provide requested products or Services, process payments, maintain security, comply with law, or as otherwise permitted with your consent.

Sources of Personal Information

We may collect personal information from:

You

We collect information directly from you when you:

• Place an order.
• Create or use an account.
• Contact customer support.
• Request a return, refund, exchange, or cancellation.
• Subscribe to communications.
• Complete a form or survey.
• Submit a review or other content.

Your Device or Browser

We collect certain information automatically when you use the Services through cookies, pixels, tags, local storage, log files, software development kits, and similar technologies.

Shopify and Service Providers

We may receive information from Shopify and providers that support:

• Website hosting
• Payment processing
• Fraud prevention
• Analytics
• Marketing
• Customer support
• Reviews
• Order fulfillment
• Shipping and delivery
• Cloud storage and information technology

Business and Marketing Partners

We may receive information from advertising, analytics, affiliate, referral, or other business partners, subject to applicable law and your privacy choices.

Publicly Available Sources

We may collect information that you have intentionally made public, such as a public review or social-media post concerning Haptix Labs.

How We Use Personal Information

We may use personal information for the following purposes:

Providing the Services and Fulfilling Orders

We use personal information to:

• Operate our website and store.
• Process payments.
• Confirm, fulfill, and deliver orders.
• Manage accounts.
• Provide tracking and delivery updates.
• Process preorders, cancellations, returns, exchanges, and refunds.
• Provide customer support.
• Maintain transaction records.
• Honor our policies and contractual obligations.

Personalizing and Improving the Services

We may use personal information to:

• Remember preferences.
• Recommend relevant products.
• Improve website navigation and performance.
• Understand how customers use the Services.
• Develop and improve products, content, and customer support.
• Measure the effectiveness of features and communications.

Marketing and Advertising

Subject to applicable law and your choices, we may use personal information to:

• Send promotional emails or text messages.
• Present offers and recommendations.
• Measure advertising performance.
• Show advertisements on our Services or third-party websites.
• Personalize advertising based on interactions with Haptix Labs, Shopify, other merchants, or third-party websites.

Where consent is required for marketing, advertising cookies, or similar technologies, we will request consent before using the information for those purposes.

Security and Fraud Prevention

We may use personal information to:

• Authenticate accounts.
• Secure transactions.
• Detect, investigate, and prevent fraud.
• Identify suspicious or malicious activity.
• Protect our systems, customers, personnel, and business.
• Enforce our Terms of Service and other policies.

Communications

We may use personal information to:

• Respond to inquiries.
• Provide order and account notices.
• Send policy or service updates.
• Resolve complaints.
• Maintain our customer relationship.

Legal and Business Purposes

We may use personal information to:

• Comply with applicable law.
• Respond to lawful requests, court orders, or legal processes.
• Establish, exercise, or defend legal claims.
• Conduct audits and maintain business records.
• Complete a merger, financing, acquisition, reorganization, bankruptcy, or sale of assets.
• Protect the rights, safety, and property of Haptix Labs, our customers, and others.

Cookies and Similar Technologies

We and our service providers use cookies and similar technologies to operate the website, remember preferences, understand website activity, prevent fraud, measure performance, and support advertising.

These technologies may include:

• Essential cookies needed for checkout, security, and core functionality.
• Functional cookies that remember preferences.
• Analytics cookies that help us understand website use.
• Advertising cookies and pixels used to measure or personalize advertising.

Where required by law, non-essential cookies and similar technologies will not be activated until you provide consent.

You can manage cookies through our cookie banner, where available, and through your browser settings. Blocking certain cookies may prevent parts of the Services from functioning correctly.

For more information about cookies used by Shopify, review the Shopify Cookie Policy.

How We Disclose Personal Information

We may disclose personal information to the following categories of recipients for the purposes described in this Privacy Policy:

Shopify

Shopify hosts our store and processes information to provide, secure, personalize, and improve Shopify services.

Service Providers

We may disclose information to vendors that provide services on our behalf, including:

• Payment processing
• Fraud prevention
• Website hosting
• Cloud storage
• Data analytics
• Email or text-message delivery
• Customer support
• Review collection
• Order fulfillment
• Shipping and delivery
• Information technology and security
• Professional legal, accounting, or consulting services

These providers may use personal information only as permitted by their agreements with us and applicable law.

Shipping and Fulfillment Providers

We may provide contact, order, and delivery information to warehouses, carriers, customs authorities, and other parties necessary to fulfill and deliver orders.

Business and Advertising Partners

Subject to applicable law and your privacy choices, we may disclose online identifiers, device information, usage information, commercial information, and inferences to advertising, analytics, affiliate, and marketing partners.

These disclosures may be considered a “sale,” “sharing,” or use for “targeted advertising” under certain U.S. state privacy laws, even when no money is exchanged.

Parties You Direct or Authorize

We may disclose information when you request, direct, or consent to the disclosure, including through social-media integrations or other third-party features.

Legal Authorities and Other Parties

We may disclose information when reasonably necessary to:

• Comply with law or valid legal process.
• Respond to lawful government requests.
• Enforce our agreements and policies.
• Detect or prevent fraud or security threats.
• Protect the rights, property, or safety of Haptix Labs, our customers, or others.
• Establish, exercise, or defend legal claims.

Business-Transaction Participants

We may disclose or transfer information in connection with a proposed or completed merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar transaction.

Relationship With Shopify

Shopify collects and processes personal information concerning your access to and use of the Services to host and provide the online store.

Information submitted through our store may be transmitted to Shopify and to service providers located in countries other than your country of residence.

If Shopify Network Intelligence or other Shopify Enhanced Services are enabled, Shopify may combine information from your interactions with Haptix Labs, Shopify, and other merchants to provide services such as analytics, fraud prevention, personalization, or advertising.

For some processing activities, Shopify acts as our service provider or processor. For other Shopify services, Shopify may act as an independent controller or business responsible for determining how information is processed.

Review the Shopify Consumer Privacy Policy for more information. You may also submit certain requests directly through the Shopify Privacy Portal.

Sale, Sharing, and Targeted Advertising

Haptix Labs does not sell personal information for money.

However, certain disclosures involving advertising, analytics, and Shopify Enhanced Services may be considered a “sale” or “sharing” of personal information, or processing for targeted advertising, under some U.S. state privacy laws.

During the preceding 12 months, depending on the Services and privacy settings used, the categories disclosed for these purposes may have included:

• Contact or identifying information, such as online identifiers.
• Commercial information, such as products viewed or purchased.
• Device, network, and usage information.
• Approximate location derived from an IP address.
• Inferences concerning interests or preferences.

The recipients may include Shopify, advertising networks, analytics providers, and marketing partners.

We do not knowingly sell or share the personal information of individuals under 16 years of age.

Where required by law, you may opt out by:

• Using the “Your Privacy Choices” or data-sharing opt-out link available in our website footer.
• Enabling a recognized Global Privacy Control signal in your browser.
• Emailing support@haptixlabs.com.

Global Privacy Control signals are treated as opt-out requests for the browser or device sending the signal where required by applicable law. Other “Do Not Track” signals may not be recognized because no consistent industry standard applies to them.

Legal Bases for Processing in the EEA and United Kingdom

If you are located in the European Economic Area or United Kingdom, we process personal information under one or more of the following legal bases:

Performance of a Contract

We process information when necessary to:

• Process and fulfill an order.
• Provide requested Services.
• Manage payments, shipping, returns, cancellations, and refunds.
• Communicate about an account or transaction.

Legitimate Interests

We may process information when necessary for legitimate business interests, including:

• Operating and improving the Services.
• Providing customer support.
• Preventing fraud and maintaining security.
• Understanding website and product performance.
• Protecting our legal rights.

We rely on legitimate interests only when those interests are not overridden by your rights and interests.

Consent

We rely on consent where required, including for certain:

• Marketing communications
• Advertising cookies
• Targeted advertising activities
• Uses of voluntarily provided information

You may withdraw consent at any time. Withdrawal does not affect processing that occurred before consent was withdrawn.

Compliance With Legal Obligations

We process information when necessary to comply with tax, accounting, consumer-protection, regulatory, legal-process, and other applicable obligations.

Legal Claims and Vital Interests

We may process information when necessary to establish, exercise, or defend legal claims or to protect an individual’s vital interests.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no security system, website, transmission method, or storage system is completely secure. We cannot guarantee absolute security.

Do not send payment-card numbers, account passwords, detailed medical records, or other highly sensitive information through unsecured email or other unsecured channels.

You are responsible for protecting your account credentials and notifying us promptly if you suspect unauthorized account activity.

Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Provide the Services.
• Maintain accounts.
• Complete transactions.
• Honor returns, refunds, and warranties.
• Maintain tax and accounting records.
• Prevent fraud.
• Resolve disputes.
• Enforce agreements.
• Comply with legal obligations.

Retention periods vary depending on the type of information, our relationship with you, legal requirements, and whether information is needed for an ongoing dispute or investigation.

When personal information is no longer required, we may delete, anonymize, or securely isolate it, subject to applicable law and technical limitations.

We may retain de-identified information and will not attempt to re-identify it except as permitted by law to verify that de-identification processes are effective.

Children’s Privacy

The Services are not directed to children under 13, or a higher minimum age where required by local law.

We do not knowingly collect personal information directly from children in violation of applicable law. We also do not knowingly sell or share the personal information of individuals under 16 years of age.

If you are a parent or guardian and believe a child has provided personal information to us, contact support@haptixlabs.com. We will review the request and delete the information where required.

Your Privacy Rights

Depending on where you live and subject to applicable exceptions, you may have the right to:

• Access or know: Request access to personal information we maintain about you, including categories, sources, purposes, and recipients.
• Correct: Request correction of inaccurate personal information.
• Delete: Request deletion of personal information.
• Portability: Request a copy of certain personal information in a portable format.
• Opt out of sale or sharing: Opt out of disclosures considered a sale or sharing under applicable law.
• Opt out of targeted advertising: Opt out of processing for targeted advertising.
• Limit sensitive information: Request limits on certain uses or disclosures of sensitive personal information where applicable.
• Object or restrict: Object to or request restriction of certain processing.
• Withdraw consent: Withdraw consent where processing is based on consent.
• Appeal: Appeal a decision concerning a privacy request where applicable.
• Complain: Submit a complaint to an appropriate privacy or data-protection authority.

You may exercise applicable rights by emailing support@haptixlabs.com or by using the privacy controls available through the Services.

Please describe the right you wish to exercise and provide enough information for us to locate the relevant records.

Verification and Authorized Agents

We may need to verify your identity before completing a privacy request. The information required for verification will depend on the request and the sensitivity of the information involved.

We will use verification information only to process and document the request.

Where permitted by law, you may authorize an agent to submit a request for you. We may require proof of the agent’s authority and may ask you to verify your identity or confirm the request directly.

We will not discriminate against you for exercising a privacy right. We will respond within the period required by applicable law.

If we deny a request, we will provide an explanation where required. If applicable law provides an appeal right, you may appeal by replying to our decision or emailing support@haptixlabs.com with “Privacy Appeal” in the subject line.

Communication Preferences

You may unsubscribe from promotional emails by using the unsubscribe link included in the message or by contacting us.

If we offer promotional text messages, you may opt out by following the instructions in the message.

After opting out of marketing, you may continue to receive non-promotional communications concerning orders, accounts, returns, security, policy updates, or other transactions.

International Transfers

Haptix Labs is based in the United States. Personal information may be transferred to, stored in, or processed in the United States, Canada, and other countries where Shopify or our service providers operate.

These countries may have privacy laws that differ from those in your country.

When personal information is transferred from the European Economic Area or United Kingdom to a country that has not been recognized as providing adequate protection, we will rely on an authorized transfer mechanism where required, such as:

• European Commission Standard Contractual Clauses
• The United Kingdom International Data Transfer Agreement or Addendum
• Another legally recognized safeguard or exception

You may contact us for additional information about applicable transfer safeguards.

Third-Party Websites and Services

The Services may link to websites, social networks, payment providers, review platforms, or other services operated by third parties.

We do not control and are not responsible for the privacy, security, content, or practices of independent third parties. Review their privacy policies before providing personal information.

Information posted in a public or semi-public area, including a public review or social-media platform, may be viewed and used by others.

Complaints

If you have a concern about how we handle personal information, contact support@haptixlabs.com. We will review and respond to the complaint as required by applicable law.

Depending on where you live, you may also have the right to complain to your local privacy or data-protection authority, including:

• An applicable European Economic Area supervisory authority
• The United Kingdom Information Commissioner’s Office
• The Office of the Privacy Commissioner of Canada
• An applicable U.S. state privacy regulator or attorney general

Contacting us first does not waive your right to contact a regulator.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our practices, technology, Services, or legal obligations.

We will post the revised policy on this website and update the “Last updated” date. Where required by law, we will provide additional notice or obtain consent before a material change takes effect.

Contact Us

For questions, complaints, or requests concerning this Privacy Policy or your personal information, contact:

Haptix Labs LLC
14480 Borgman Street
Oak Park, Michigan 48237
United States

Email: support@haptixlabs.com

For purposes of applicable data-protection laws, Haptix Labs LLC is the controller or business responsible for the personal information covered by this Privacy Policy, except where another party, such as Shopify, independently determines the purposes and means of its processing.