Shipping Policy

Last updated: August 4, 2026

At Haptix Labs, we’re committed to making your shopping experience simple, transparent, and affordable. We offer free standard shipping on all orders delivered within the United States.

Order Processing

Orders are typically processed within 1–2 business days after purchase. Business days exclude weekends and federal holidays.

Processing may take longer during holidays, product launches, high-volume periods, or when additional payment or address verification is required.

Once your order ships, you will receive a confirmation email containing your tracking information.

Estimated Shipping Times

Standard shipping within the United States typically takes 3–7 business days after the order has shipped.

Processing and delivery times are separate. All delivery dates are estimates and are not guaranteed. Weather, carrier disruptions, holidays, high-volume periods, customs processing, and other circumstances outside our reasonable control may cause delays.

Shipping Carriers

We work with trusted carriers, including USPS, UPS, FedEx, and other delivery providers. The carrier used for an order may depend on the destination, package size, and selected shipping method.

We reserve the right to select or change the carrier when necessary to complete delivery.

Preorders

Products identified as preorders are subject to the estimated shipping timeframe displayed on the product page or communicated during checkout.

Estimated preorder shipping dates may change. If a preorder is delayed, we will provide an updated estimate when reasonably possible. Preorders may be canceled for a full refund at any time before shipment by contacting support@haptixlabs.com.

Once a preorder has shipped, it can no longer be canceled, but it may be eligible for return under our Return and Refund Policy.

International Orders

Free shipping applies only to eligible orders delivered within the United States. Shipping rates for international orders are calculated and displayed at checkout.

International delivery times vary by destination and may be affected by customs processing, local carrier delays, holidays, or other circumstances outside our reasonable control.

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country, carrier, or customs authority. Unless specifically stated at checkout, these charges are not included in the product price or shipping charge and are the customer’s responsibility.

Haptix Labs cannot refund customs duties, import taxes, brokerage fees, or similar charges paid directly to carriers, customs authorities, or other third parties.

For completed international deliveries, original international shipping charges are non-refundable in connection with a voluntary or satisfaction-based return, except where required by applicable law. Please review our Return and Refund Policy for complete return-shipping and refund terms.

Order Tracking

You will receive a tracking number by email after your order ships. Tracking information may take up to 48 hours to update after the carrier receives the package.

Customers are responsible for monitoring the tracking information and ensuring someone can receive the package when necessary.

Shipping Addresses and Order Changes

Please review your shipping address carefully before completing your purchase. Haptix Labs is not responsible for delays caused by incorrect or incomplete addresses supplied by the customer.

If you need to change or correct your shipping address, contact support@haptixlabs.com as soon as possible. We cannot guarantee that an address can be changed after an order has been submitted.

Once an order has shipped, we generally cannot change its address or cancel it. If a package is returned to us because of an incorrect or incomplete address, refusal of delivery, or failure to collect the package, we will contact you regarding reshipment or a refund. Additional shipping charges may apply, and non-refundable shipping costs may be deducted where permitted by law.

Lost or Delayed Packages

If your order has not arrived by the estimated delivery date, review the tracking information and contact the carrier for the latest delivery status.

If the package remains delayed or appears to be lost, contact us at support@haptixlabs.com with your order number. We will work with the carrier to investigate and determine an appropriate resolution.

Carrier investigations may require additional processing time. If a package is confirmed lost, we will provide an appropriate resolution, which may include a replacement or refund.

If tracking shows that a package was delivered but you cannot locate it, please check with members of your household, neighbors, building management, and the carrier before contacting us.

Damaged or Incorrect Deliveries

Please inspect your order when it arrives. If the package or product is damaged, defective, or incorrect, contact support@haptixlabs.com as soon as possible.

Include your order number, a description of the issue, and photographs or video when appropriate. Keep the product and all packaging until we provide further instructions.

Confirmed damaged, defective, or incorrect products will be handled in accordance with our Return and Refund Policy. Haptix Labs will cover reasonable return shipping costs for confirmed damaged, defective, or incorrect products.

Shipping Delays and Unavailable Products

If we cannot ship your order within the stated or agreed timeframe, we will notify you and provide an updated estimate when reasonably possible.

Where required by applicable law, you may choose to accept the delay or cancel the affected unshipped order for a full refund.

Contact Us

For questions about shipping, tracking, or delivery, contact:

Haptix Labs LLC
Email: support@haptixlabs.com